Privacy Policy

At CoPlay Cove, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your information.

Information We Collect

Depending on how you interact with CoPlay Cove, we may collect:

• Name

• Email address

• Phone number

• Mailing address

• Child information (such as name, date of birth, and other enrollment details)

• Emergency contact information

• Billing and payment information

• Communications with our team

• Information submitted through forms, registrations, memberships, or event sign-ups

• Website usage information collected through cookies and analytics tools

 

How We Use Your Information

We use your information to:

• Provide our childcare, coworking, café, and event services

• Process memberships, registrations, bookings, and payments

• Schedule tours and respond to inquiries

• Communicate important updates regarding your account or services

• Provide customer support

• Improve our website, programs, and customer experience

• Send marketing communications if you have chosen to receive them

• Comply with applicable legal and licensing requirements

 

Text Messaging (SMS)

If you choose to receive SMS text messages from CoPlay Cove, we may collect your mobile phone number, your consent to receive text messages, and records of your messaging interactions with us.

SMS messages may include:

• Tour confirmations and reminders

• Childcare enrollment and scheduling communications

• Appointment or reservation updates

• Customer support responses

• Account and service notifications

• Promotional messages (only if you have separately opted in)

Message frequency may vary.

Message and data rates may apply.

 

You may opt out of receiving text messages at any time by replying STOP. For assistance, reply HELP or contact us at info@coplaycove.com.

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes.

How We Share Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third-party service providers that help us operate our business, including providers that support:

• Payment processing

• Childcare management and enrollment

• Coworking membership management

• Email and text messaging communications

• Website hosting and analytics

• Business operations and customer support

These providers may access your information only as necessary to perform services on our behalf and are expected to safeguard your information appropriately.

We may also disclose information when required by law or to protect the rights, safety, or property of CoPlay Cove, our members, guests, or others.

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Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and enhance our services.

You may choose to disable cookies through your browser settings, though some features of our website may not function as intended.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect the personal information we collect. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

 

Children’s Privacy

CoPlay Cove provides services for families and children. Information about children is collected only from a parent or legal guardian and only as necessary to provide our services, comply with applicable childcare licensing requirements, and ensure the health, safety, and well-being of the children in our care.

We do not knowingly collect personal information directly from children through our website.

Your Choices

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You may:

• Update or correct your personal information by contacting us.

• Unsubscribe from marketing emails using the unsubscribe link included in those communications.

• Opt out of SMS messages at any time by replying STOP.

• Contact us with questions regarding how your information is used.

 

Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated Effective Date. Continued use of our services after changes are posted constitutes acceptance of the revised Privacy Policy.

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Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

CoPlay Cove

Email: info@coplaycove.com

Website: www.coplaycove.com